THE IMPACT OF INFORMATION TECHNOLOGY ON THE GROWTH AND DEVELOPMENT OF BANKING INDUSTRY IN NIGERIA

THE IMPACT OF INFORMATION TECHNOLOGY ON THE
GROWTH AND DEVELOPMENT OF BANKING INDUSTRY IN
NIGERIA. A CASE STUDY OF UNITED BAN FOR AFRICA
PLC (BA), FIRST BANK OF NIGERIA PLC (FBN) AND ZENITH
BANK PLC
ABSTRACT
Some of the tropical issues posing serious problems in both the private and sector are advances in technology. The sector that has been most radically affected is the financial sector. This information technology has become a critically business resource because its absence could result in poor decision and ultimately business failure. In this regard, the researcher intends to find out the impact of information technology on the growth and development of banking industry in Nigeria. The work paid attention to the concept of information technology, history of information technology, evolution of Nigerian banking industry, banking operations in Nigeria, application of information technology in Nigerian banking industry, the role of information technology in Nigerian banking industry, and the problems and challenges of information technology in Nigerian banking industry. The study examined the performance of the big three (3) commercial banks in Nigeria that adopts information technology in their banking operations. The researcher concluded that the introduction of information technology in Nigerian banking industry has immensely developed our banking sector.
TABLE OF CONTENTS
Title Page … … … … … … … … … … i
Dedication… … … … … … … … … … ii
Acknowledgement… … … … … … … … … iii
Abstract… … … … … … … … … … … iv
Table of Contents… … … … … … … … … v
CHAPTER ONE: INTRODUCTION
1.1 Background of the Study… … … … … … … 1
1.2 Statement of the problem … … … … … … 4
1.3 Research Questions… … … … … … … … 5
1.4 Objectives of the Study… … … … … … … 6
1.5 Scope of the study… … … … … … … … 7
1.6 Research Hypothesis… … … … … … … 7
1.7 Significance of the study… … … … … … … 9
References
CHAPTER TWO: LITERATURE REVIEW
2.1 Meaning of Information Technology … … … … 11
2.2 The History of Information Technology … … … 12
2.3 The Evolution of Nigerian Banking Industry … … 14
2.4 Banking in Nigeria .. .. .. … … … … … … … 19
2.5 Overview of the Nigerian Banking system … … … 21
2.6 The application of Information Technology in the
Nigerian Banking Industry .. … … … … … 26
2.7 The Role of Information Technology in the Nigerian
Banking Industry .. .. .. .. … … … … … … 40
2.8 The Problems and Challenges of Information
Technology in the Nigerian Banking Industry … … 43
2.9 A Profile of First Bank of Nigeria Plc, United Bank for
Africa Plc and Zenith Bank Plc .. … … … … … 42
CHAPTER THREE: RESEARCH METHODOLOGY
3.1 Research Design .. .. .. … … … … … … … 55
3.2 Sample Size .. .. .. .. … … … … … … … 55
3.3 Sampling Techniques .. .. .. … … … … … … 56
3.4 Nature and Sources of Data .. … … … … … … 56
3.5 Techniques of Analysis .. ….. … … … …. … 57
3.6 Limitations and Problems of the Study … … … 58
CHAPTER FOUR: PRESENTATION AND ANALYSIS OF DATA
4.1 Presentation and Interpretation of Data .. .. .. … … 59
4.3 Test of Hypothesis .. .. .. .. .. .. .. … … …. …. … 78
CHAPTER FIVE: SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1 Summary of Findings .. .. .. .. .. .. .. … … … … … 85
5.2 Recommendations .. .. .. .. .. .. .. … … … … … 86
5.3 Conclusions .. .. .. .. .. .. .. .. …. … … … … … 89
APPENDIX .. .. .. .. .. .. … … … … … … … 92
Bibliography .. .. .. .. .. .. .. .. 97