THE IMPACT OF TECHNOLOGICAL ADVANCEMENT IN THE DEVELOPMENT AND GROWTH OF BANKING INDUSTRY IN NIGERIA

ABSTRACT
The objective of this study was to examine how Information Technology impacted on the performance of commercial banks in terms of profitability, effectiveness, efficiency, competitiveness, and customer satisfaction. The main research instruments used were questionnaire and personal interview for staff and customers of the bank. The simple frequency percentage was adopted as the statistical measure and hypothesis testing was analyzed using chi-square. Population of the study comprised of the entire first Bank in Enugu, Enugu State. Data was collected using research questionnaire. It was recommended that Government should improve the electricity supply in the country, they should support and loan money to local IT firms to foster importation, lower tariff on importation of Information technology related equipments and their agencies and regulatory bodies should upgrade their equipments as well. The private sectors should invest into improving electricity and the banks should continuously implement customer centered IT products and services of international standard.
TABLE OF CONTENT
Title – — – – – – – – — – – i
Certification — — – – – — – – – ii
Approval Page – – – – – – – – – iii
Dedication — – — – – — – – – – iv
Acknowledgements – – – – — – – – – v
Abstract – – – – – — – – – – vi
CHAPTER ONE
Introduction– – – – – – – – – 1
1.1 Background of the study- – – – – – – 1
1.2 Statement of the problem — – – – – – – 3
1.3 Objectives of the study – – – – – – 4
1.4 Research question- – – – – – – – 4
1.5 Research hypothesis- – – – – – – 5
1.6 Scope of the study- – – – – – – – 5
1.7 Significance of the study- – – – – – – 5
1.8 Limitations of the study – — – – – – 6
References– – – – – – – – – – 7
CHAPTER TWO
Literature review– – – – – – – – – 9
2.1 Introduction- – – – – – – – – 9
2.2 Information Technology concept.- – – — – – 13
2.2.1 Information:- – – — – – – – – 13
2.2.2 Information technology:- – – – – – – 13
2.2.3 Data:- – – – – – – – – 15
2.2.4 Communication:- – — — — — – – 15
2.2.5 Online:- – — – — – – – – 15
2.2.6 Disk storage:- – – – – – – – 15
2.2.7 Internet:- – — – – – – – – 16
2.2.8 Electronic mail (email).- – – – – – – 16
2.2.9 Voice mail- – – – – – – – – 17
2.2.10 Bibliographic service- – – – – – – 18
2.2.11 Teleconference. – – – – – – – 18
2.2.12 Video conference:- – – – – – – – 18
2.2.13 Video conference – – – – — – – 18
2.3 Past researches on information technology – – – – 19
2.4 Evolution of information technology. – — – – 21
2.5 Development of information technology in banking industry.- – 24
2.6 Computer technology in banking industry. —- – – 25
2.7 Information technology in growing Nigerian financial market 28
2.8 Globalization, information technology and Nigerian
Commercial bank. – – – – – – – 29
2.9 Benefits of applying information technology. – – – 30
2.10 Challenges facing the application of information technology in
Nigerian banks.- — – – – – – – 33
Reference – – – – – – — – – 37
CHAPTER THREE
Research method — – – – – – – – 40
3.0 Introduction- – — – – – – – – 40
3.1 Research design- – — – — – – – 40
3.3 Sample size and sampling technique- — – – – 40
3.4 Instrument for data collection – – – – – 42
3.5 validation of the instrument- – – – – – 42
3.6 Method of data collection – – — – – – 42
3.7 Method of data analysis- – – – – – – 43
3.7.1 Chi-Square test of hypothesis– — – – – – 44
References– – – – – – – – – – 45
CHAPTER FOUR
Data presentation and analysis.- — – – – — – 46
4.1 Introduction.- – – – – – – – 46
4.2 Analysis of individual questions using simple percentages- – 46
4.2.1 Analysis of staff question responses using simple percentages. – 51
4.2.2 Analysis of customers question responses using simple percentages. 55
4.3 Hypothesis testing. – – – – – – 57
4.4 Discussion of findings – – – – – – 60
CHAPTER FIVE
Summary, conclusion and recommendations — – – – 61
5.1 Summary – – – — – – – – 61
5.2 Conclusion- — – – – — – – – 62
5.3 Recommendations. – – – – – – – 64
5.4 Recommendation for further studies- – – – – 65
Bibliography – – – – – – – 66
Questionnaires 71