TRAINING AND DEVELOPMENT OF HUMAN RESOURCE IN BANKING OPERATION A STUDY OF UNION BANK PLC OKO

Abstract
This study is carried out to examine the training and development of human resource in building operation in Union Bank Plc, Oko branch. To achieve this, the researcher prepared and administered questionnaires to the staff of Union Bank Plc, Oko branch. The information gathered was presented in tables and analyzed using simple percentage techniques. It was found that human resource training influence the operations of Union Bank of Nig. Plc Oko branch, and that training programme increases employees’ and organizational productivity. Based on the findings, the researcher recommends that management should always see training and development of their employees as one of the motivational tools that will increase productivity. In conclusion, systematic training and development of human resources enhance efficiency and effectiveness as well as increase profitability and productivity of the organization.

CHAPTER 1
INTRODUCTION

1.1 Background of the study 1
1.2 Statement of the problem 4
1.3 Purpose of the study 5
1.4 Significance of the study 6
1.5 Research questions 6
1.6 Scope/delimitation of the study 7
1.7 Definition of terms 8

CHAPTER 2
REVIEW OF RELATED LITERATURE

2.1 Concept of training and development 11
2.2 Nature of training and development 15
2.3 Employee/operative training 15
2.4 Executive/management development 24
2.5 Organizational knowledge 31
2.6 Reasons for training 32
2.7 Purpose for training 34
2.8 Evaluation of training 37
2.9 Summary of literature review 39

CHAPTER 3
RESEARCH METHODOLOGY

3.1 Design of the study 40
3.2 Area of the study 41
3.3 Population of the study 41
3.4 Sample of the study 41
3.5 Instrument for data collection 42
3.6 Validation of the instrument 43
3.7 Distribution and retrieval of instrument 43
3.8 Method of data analysis 43

CHAPTER 4
Data presentation and analysis 44

CHAPTER 5
Summary of Findings, Conclusion and Recommendations

5.1 Summary of findings 53
5.2 Conclusion 54
5.3 Recommendation 55
5.4 Limitation of the study 56
5.5 Suggestions for further research 57