CIVIL SERVANTS’ ATTITUDE TO WORK AND EFFECTIVE SERVICE DELIVERY BY POLITICAL LEADERS IN SELECTED MDAsIN LAGOS STATE

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CIVIL SERVANTS’ ATTITUDE TO WORK AND EFFECTIVE SERVICE DELIVERY BY POLITICAL LEADERS IN SELECTED MDAsIN LAGOS STATE (2010-2014)
 
ABSTRACT
At independence in 1960, Britain bequeathed to Nigeria its own system of governance.  The system is run on the active participation of the civil servants in daily administration. In the current democratic dispensation civil servants have become very important in the process of assessing the performance of the government.  They are vital in assisting government in policy formulation and are also critical in the eventual execution of such policy decisions.  To perform optimally therefore, civil servants should be of their best by having positive attitude to work to ensure effective service delivery.  The study therefore investigates the attitude to work of civil servants in Lagos state vis-à-vis the effectiveness of their service delivery.
 
The study adopted the descriptive and explanatory survey design. The population of study was all the 25 Ministries and 86 Departments and Agencies (MDAs) in the state.  Both stratified and purposive sampling techniques were adopted in selecting the seven MDAs that formed the sample of the study being those whose service delivery can easily be physically identified.  The research instrument was a validated questionnaire.  A total of 379 copies of the instrument were administered with 93% response rate.  The data collected were analysed using frequency Table and percentages while the formulated hypotheses were tested using correlation analysis with the aid of SPSS.
 
The study found a relationship between the attitude to work and the effectiveness of service delivery of the civil servants.  It found that their attitude to work also bore a relationship to their job satisfaction.  The analysis revealed that job satisfaction on the part of these civil servants had effect on their service delivery.  It was also found out that these civil servants were committed to their respective employer-organisations.  Finally, it found that their organizational commitment had a significant effect on their service delivery.
 
The study concluded that considering their unique role in assisting government to deliver quality service to its citizens, these employees should be adequately motivated to cultivate positive attitude to work.  It therefore recommended the creation of an enabling working environment, a well-defined and motivating staff welfare and compensation package for them. It also recommended that staff training and re-training should be emphasized by the state government with a view to inculcating the requisite positive attitude to work in this valuable crop of personnel.
 
TABLEOF CONTENTS
Content                                                                                                           Page
Title page                                                                                                                    i
Certification                                                                                                                ii
Dedication                                                                                                                  iii
Acknowledgements                                                                                                    iv
Abstract                                                                                                                      v
Table of Contents                                                                                                       vi
List of Tables                                                                                                              ix
List of Figures                                                                                                             x
List of Appendices                                                                                                     xi
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study                                                                                     1
1.2 Statement of the Problem                                                                                     2
1.3 Objective of the Study                                                                                         3
1.4 Research Questions                                                                                               3
1.5 Hypotheses                                                                                                           4
1.6 Significance of the Study                                                                                     4
1.7 Scope of the Study                                                                                               5
1.8 Operational Definition of Terms                                                                           6
1.9 Overview of Chapters                                                                                           6
CHAPTER TWO: REVIEW OF LITERATURE
2.1. Conceptual Review of the Study                                                                                    8
2.1.1 Attitude and Perceptions                                                                                   9
2.1.2 Attitudinal Change                                                                                            11
2.1.3 Attitude to Work                                                                                               12
2.1.4 Attitude and Performance                                                                                 13
2.1.5 Job satisfaction                                                                                                  14
2.1.6 Job satisfaction and Work Performance                                                            14
2.1.7 Organisational Commitment and Work Performance                                        15
2.2.Historical Background of the Nigerian Civil Service                                           15
2.3. The Nigerian Civil Service Reforms                                                                    18
Content                                                                                                                   Page
2.4. Structure and Responsibilities of the Civil Service                                             20
2.5. The 1975 Great Purge of the Nigerian Civil Service                                           21
2.6Measures Established to Reinforce the Civil Service                                            21
2.7.0 The 1988 Civil Service Reforms                                                                        24
2.8.0 The Major Problems of the 1988 Civil Service Reforms                                   28
2.9.0 The Lagos State Civil Service                                                                            32
2.10.0Empirical Review of the Study                                                                        35
2.11.0 Theoretical Framework of the Study                                                               38
2.11.1 Herzberg’s Two-Factor Theory                                                                        38
2.11.2 Equity Theory                                                                                                  40
CHAPTER THREE: METHODOLOGY
3.1 Research Design                                                                                                   42
3.2 Population                                                                                                             42
3.3 Sample size and sampling Technique                                                                    42
3.4 Method of Data Collection                                                                                   44
3.5 Sources of Data Collection                                                                                   44
3.6 Instrument for Data collection                                                                              44
3.7 Validity of the Research Instrument                                                                    45
3.8 Method of Data analysis                                                                                       45
3.9Ethical Consideration                                                                                            45
3.10 Post Research Benefit                                                                                         46
CHAPTER FOUR: DATA ANALYSIS, RESULTS AND
DISCUSSION OF FINDINGS
4.1 Presentation of results and data Analysis                                                             47
4.2 Test of Hypothesis                                                                                                80
4.3 Discussion of Findings                                                                                         84
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATIONS
5.1 Summary                                                                                                               89
 
Content                                                                                                                   Page
5.2 Conclusion                                                                                                            90
5.3 Recommendations                                                                                                            91
5.4 Limitation of the Study                                                                                        92
5.5 Suggestions for Further Studies                                                                           92
      REFERENCES                                                                                                  93
APPENDICES                                                                                                          105
 

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